Food Service Industry
Historically, food service operators manage their enterprises using disparate systems for sales forecasting, supply chain and inventory management, financial reporting, labor scheduling, recipe and food production tools, and a wide variety of homegrown systems.
Food service facilities maintenance, asset, and energy management systems are often highly decentralized, fragmented, and regionally or locally managed resulting in poor cost control, inadequate SLA compliance, and wide variances in service performance levels.
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Key Industry Challenges:
The following is a list of current industry key pain points, risks, and compelling issues:
- Speed of service
- PCI compliance
- Healthcare reform legislation
- Food safety, HACCP compliance, and risk management
- Refrigerant system retrofitting
- Nutritional menu labeling laws
- C-store/food service convergence
- Social media and mobile apps
- Employee turnover
- Commodity costs (volatility)
Business intelligence and enterprise analytics, back office systems, and facility management software providers have rapidly penetrated the restaurant industry in the past ten years. They operate from the basic premise that their software will optimize operating efficiencies, provide enterprise wide visibility and control of cost savings and drive profitability.
The food service enterprise management competitive landscape currently consists of three core offerings:
Business intelligence providers have proliferated predominantly via web-based ASP subscription basis typically providing dashboards, analytics, and “above-store” reporting packages coupled with exception management business rules engines that are increasingly tied to actionable alert systems for operators.
Back office system providers have emerged from within the POS industry, most providing a suite of reporting tools and dashboards focused on accounting, payroll, inventory, food cost and production, POS sales data, and banking.
Facilities management technology providers have emerged predominantly from the commercial and industrial building and property maintenance industry or third-party trade industry consolidators and utilize hosted software solutions often coupled with a robust services component, including vendor networks.