CUSTOMER SERVICE SPECIALIST - ALARM DISPATCHING

Full and Part Time Entry-level positions available in our 24/7 customer monitoring center, 1st, 2nd, and 3rd shift available!

Position is responsible for handling all incoming alarm generated by Refrigeration Electronic Control Systems and taking appropriate action per instruction. Make outbound calls in order to contact customers and emergency contacts.  Electronically create and dispatch work orders for repairs required.

MAJOR RESPONSIBILITIES:

• Reads, interprets and records as needed, alarms received from customer’s premises.
• Initiates necessary action when irregular signals are received or trouble develops.
• Works with outside repair technicians, etc. to ensure that alarms are received properly and that systems are restored to normal operation.
• Notify appropriate contacts when alarms are received. Must be able to adhere to standard operating procedures and special instructions.
• Must be able to respond quickly and precisely to incoming phone calls.
• Will be required to document all alarm activity and subscriber phone calls via PC and activity reports.
• Must be able to assist customers via telephone with technical type alarm questions.
• Performs other duties as assigned.
• Must be able to handle stress and be able to do multiple tasks simultaneously.
• Regular attendance must be maintained.
• This position requires heavy phone work as well as taking verbal instructions, typing, reading, speaking and writing.

Requirements:

1. Qualified candidates are required to have be a High School graduate or have earned their GED, and be 18 yrs. or older.
2. Candidates must have professional communication skills, ability to multi-task in a fast–paced work environment, and be comfortable handling potential emergency situations.
3. PC proficiency and the ability to type 20 wpm are necessary.
4. Mechanical and Refrigeration experience is a plus.
5. Customer service or call center experience, along with a stable work history, is preferred.
6. Availability to work weekends is a must.
7. Candidates considered for hire must pass a background check and drug screen.
8. Candidates must be able to attend a two-week paid training class: 8 a.m.-5:00 p.m.

About Verisae

Verisae (www.verisae.com) is a leading supplier of clean technology software and services with offices in the US, UK, and Asia. Verisae’s enterprise energy management and enterprise refrigerant management software are main components for reducing Carbon Footprints for multi-site operators. Software products include: enterprise carbon footprint, enterprise asset management, maintenance management, enterprise energy management, service automation, and electronic payment of service providers. Verisae provides services including energy surveys, demand management analysis and implementation, and consulting to assure an effective implementation of the solutions.