Just as we’re on the road to autonomous cars, we’re on the road to autonomous service. The process of creating, planning and executing work isn’t changing. But the technology is.
Because your mobile workforce management strategy impacts so many areas, it can be hard to know where to begin. Here are 10 things to get you started.
To continuously improve, move the focus from the “things that you do” to the “things you can do better”, learn how you can become more efficient and effective, and make the right decisions and improve your service organization.
Get the recommendations on what you need and what you should avoid in mobile workforce management. Learn more about the best practices in mobile workforce management, including performance management, user experience, planning, and extensibility.
Field mobility can help you improve operational effectiveness by aligning your service organization around the plan, focusing your field technicians on the plan, handling changes proactively, and managing exceptions in real time. Find the approach that best suits your needs, your skills, and your users.
Whether alarm filtering, predicting equipment failure, user experience, or continuous improvement, there are already real-world examples of IoT-powered field service where the rubber meets the road. Are you ready?
When dispatchers don’t handle exceptions properly, all the benefits gained by starting with a good plan are lost. You need to optimize the task flow to help dispatchers make better decisions, so your field technicians can be more effective.
You’re under pressure to improve both service efficiencies and customer satisfaction. This eBook highlights the real challenges to a better balance between service efficiencies and customer satisfaction.