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ESM - Enterprise Service Management™

The Service Event Management module links to the Site and Equipment Database Module and allows the initiation, creation, dispatching, and closing of work orders by your team. This module can work for Internal or External Call Centers. A service event can be initiated in a variety of ways. This may include an online service request or a phone call to an internal or external call center. The Service Event Management module provides detailed information on each work order in the system and its status. This powerful maintenance management tool allows users to see the status of work orders on-line. From initiation to the service partners' response all the way through to the ultimate disposition of the work order.

Service Chain Automation Benefits

1. Standardize work order and invoice formats
2. Remove paper and automate process
3. Save money by moving work order data entry to service contractors
4. Provide more accurate information to contractors before the service call
5. Increase percentage of first time fixes
6. Track and measure equipment down time
7. Provides an accurate tool to monitor and enforce SLAs
8. Creates a pool of data to compare service contractor performance
9. Aggregated invoices reduces the number of checks written
10. Automated warranty capture on new equipment

The Service Chain Automation module provides our clients with the ability to automate work order accounting and related financial processes. We accomplish this by linking your service contractors to your sites and the equipment in them to create a service process network. In the Verisae System, a closed-loop service process network is able to reduce cycle times associated with each of the service process steps and virtually eliminate the need for paper. Capturing work order details electronically and the installation of maintenance kiosks in the stores powers this additional functionality.

The Verisae solution is the first web enabled site and asset management software created to meet the unique needs of multi-site owners. We offer a powerful suite of web-based process management solutions for facilities, the assets in those facilities, and the people who manage them. We built our solution with one goal in mind: to reduce the Total Cost of Ownership, lowering operating costs of your sites and the equipment within them.

By combining a robust site and equipment asset database, call center dispatching, and work order automation, we have built an integrated, retail focused, Service Process Network. This network links your sites with the teams that monitor their performance and keep them maintained. Verisae delivers savings whether you maintain your sites with in-house maintenance, out-sourced maintenance, or a mix of the two. Our Energy Management software, hardware and services provide unprecedented control for retailers managing their multi-site facilities rising energy costs. Combined with our refrigerant compliance software and transportation emissions module, retailers can now get an effective and up-to-date look at their carbon footprint.

For the first time, you can see the operational status of the equipment in your stores on a real time basis. By eliminating paper based processes, your team initiates and manages every step of the maintenance process faster and more accurately. Best of all, each member of the service chain gains great value and payback through the use of the system.

With Verisae, you will substantially drive operating costs down and profits up. In a high volume, lower margin business, you know how important that is. Gain unprecedented control and new levels of insight into the "Total Cost of Ownership" on your stores and the equipment within them.