Aligning your service organization around the same plan can be a challenge and a roadblock. Your service organization needs access to real-time information, including collecting data in the field as the work is completed. Your customers expect your service organization to react in real time and provide better service.
Your resources need to get their work done efficiently and accurately on the first visit. So you must ensure that your workers remain efficient and productive all day.
vx Field is a mobile first application which leverages the features of mobile devices to ensure your field workforce remains on plan, whether on the road or at the work site. From keeping in contact with customers to receiving notifications, getting driving directions and navigating to the location, taking photos and recording audio/video and attaching those files to the work order right on the mobile device.
The field application supports voice activation, provides voice guidance to field technicians, and automates reminders and status updates through geo-location and movement sensors. Using a "what's now?" and "what's next?" approach via a sophisticated events-driven engine, vx Field provides contextually relevant information to align field technicians with the current plan.
With vx Field, you can:
The vx Field value: