As the communication landscape evolves, customers expect uninterrupted service and to be returned to full service immediately when something goes wrong. The ability to meet these increasingly stringent demands is key to gaining a competitive edge and retaining your customer base. Within this highly competitive environment service leaders must continue to manage their teams to maximize efficiency and minimize costs.
Improve customer retention rate and reduce churn by exceeding customer expectations and delivering on all your commitments.
Best-in-class service providers have 85% SLA compliance rate and higher.
Company-owned equipment can cost significant dollars as can technicians without proper parts to complete repairs.
Upwards of 5% of inventory is unaccounted for year after year in storage rooms.
Increasing efficiency of field service teams allows you to provide better service without increasing staff or other expenditures.
38% of organizations say they could save 30 minutes or more of technician time each day for an annual savings of over $800,000 per year.