When products are similar, service becomes a key differentiator. The right combination of tools can help you predict equipment issues, schedule your service team more effectively, assure that each service call gets the right technician with the right parts and the right information.
Anticipating your customer's needs, reacting quickly, knowing the context of their inquiries and fixing it right the first time.
First-time fix of 90% = customer satisfaction of 94% and higher.
Leverage service team and install base to deliver best-in-class service, provide critical information to your design teams and improve your customers' total cost of ownership.
Overall equipement effectivness of best-in-class manufacturers is 13% higher than average.
Cut through false alarms and address equipment issues before failure. Reduce overtime and emergency parts shipments.
Remote monitoring increases asset uptime by 9% on average.