When service is your business you work hard to keep your customers satisfied. Companies with superior service operations have greater customer loyalty, which correlates with sustained growth. However, you must also manage your service team to meet expense, revenue and profit targets.
Respond to customer issues faster, improve information access, increase customer satisfaction and new promoter scores.
Top-performing companies have a SLA compliance rate of 85% or higher.
Optimize field schedules based on your corporate goals and reduce technician travel and downtime.
Best-in-class companies have a workforce utilization rate of 81% or higher.
Enhance visibility of employee, contract, and asset performance to increase revenues and save money.
Top-performing companies show a 14% increase in return on assets over the corporate plan.