Energy and water utilities are facing more challenges than ever, including maintaining an aging infrastructure while developing and leveraging smart grid technologies. Both regulators and customers expect your utility to demonstrate continuous improvement in operational efficiency and customer service.
Optimally manage service requests, emergency response, routine maintenance activities, and long term projects.
Best-in-class workforces have 81% and higher utilization rate.
Improve customer service by leveraging data collected throughout the planning and execution of field service processes.
Best-in-class providers have 85% and higher SLA compliance rate.
Improve response times for outages, and customer issues.
Regulatory non-compliance fees can cost millions of dollars per year.