ABOUT VERISAE

Customer Support Information

Key Support Information

United States
612-455-2300
8 am to 5 pm Central

United States
(866) 402-2330
24 hour support

United Kingdom
0808 909 8130
24 hour support

Ireland
1-800-932652
24 hour support

Frequently Asked Questions (FAQs)

Where can I retrieve a forgotten user name or password?

Due to security issues Verisae will not give out or reset passwords. Please contact your respective client or office admin for assistance.

CUSTOMER TRAINING DOCUMENTATION
How can I access the latest release notes or details related to customer specific use of the Verisae solution?

Current customers may follow the link provided here to the CUSTOMER TRAINING DOCUMENTATION. This resource is updated by our training and support staff to include the latest details about feature releases and other information important to customer implementations.

Where can I find out more information about refrigerant gas compliance?

As a value-added service, our Verisae department is always available to assist our partners with compliance questions. Our Verisae Refrigerant Management department is staffed with State certified and other well-trained individuals who are available to answer compliance questions.

You may also refer to our Emerging Issues information where the Verisae Subject Matter Experts continuously update and provider educational content related to refrigerant management and many other aspects of corporate sustainability.

What is the difference between software as a service (SaaS) and conventionally purchased software?

With software as a service (which is what Verisae provides), all you need is a web browser to access your information. You, your internal team, and external partners can do so anytime and from anywhere. There is no software or hardware to buy, maintain, or troubleshoot.

Can outsourced contractors and service providers gain access to Verisae applications?

Verisae software is a collaborative platform that is open to all of the communities that help service and manage the retail space. Its security access policies provide administrative tools to control access at the user and data level, e.g. read-only rights.

How do I install an upgrade to Verisae Software?

Within the hosting environment, Verisae manages and executes all upgrades and releases within defined maintenance windows so users receive all of the new features without your firms IT department involvement.

What pricing models do you support?

Verisae applications can be purchased through subscription models or licensed terms. For complete details and possible consultation related to solutions to problems your organization may be facing, you can arrange a meeting with a Verisae Associate.