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Reports

Maintenance Management


Verisae Uses IoT-Based Solutions to Optimize Facility Management

This report takes a deeper look at the benefits of facility optimization compared to a focus solely on energy management. Download the Verdantix report to understand how facility managers are turning their attention towards broader optimization solutions, and the technologies that enable those solutions, to achieve their internal targets.

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Service Management


Mobility Transforms Service

Resolution for the mission-critical.

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Third-Party Field Service: Work Together to Deliver High Levels of Quality

Maintain visibility into the service process.

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Service Parts Management: The Aftermarket Can’t Be an Afterthought

Efficient parts management helps deliver improved service and customer value.

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Field Service Excellence Depends on an Integrated Approach

An integrated technology infrastructure can improve the customer experience.

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Techs Drive Value, Service Excellence Delivers Profits

How top-performing manufacturers and service organizations deliver value that customers are willing to pay for.

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Field Service Leaders: Are Heroes Born or Trained?

Customers today demand that field teams deliver value.

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Deliver Customer Value Through Cloud Field Service

The cloud has had an impact on field service organizations.

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Field Service 2016: Strengthen the Team and Bond with Your Customers

Service with a smile is no longer enough. Field teams must deliver customer value on each service call.

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Field Service Data Analytics

The days of attaching a service contract to an order and seeing the revenue roll in are over. Manufacturers, like service organizations more generally, need to earn every customer dollar.

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State of Service Management in 2016 - Empower the Data-Driven CSO

The field team, dispatchers, and service leadership all need data in order to adapt to changing trends and service needs. Download the Aberdeen research report to explore the impact that data and analytics has on helping to create and deliver a strategic roadmap for service.

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The Road for Manufacturers Goes Through Service

Manufacturers are at a crossroads. The product or asset is no longer providing the value to the customer relationship that it has in the past. Top-performing manufacturers have evolved from a product-focused operation to a more services-centric model delivering valuable customer experiences.

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Service Lifecycle Excellence - Resolution at the Heart of Service

There are high expectations for service organizations. Service and support have become big business, as it is often more profitable than its product counterparts. See the key trends in regard to field service excellence, and focuses on how top performing organizations have begun an evolution from reactive to proactive service.

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From the Internet of Things to Service & Machine Transformation

The need to connect to customer value has led organizations to focus on how they can build smarter machines and equipment to power improved service resolution. This research report highlights the impact of the Internet of Things on equipment and service delivery - turning intelligence into better service and equipment.

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Remote Asset Management


Remote Assets: Taking Advantage of New Opportunities in Retail

In this research report from Aberdeen, machines and equipment in the field can tell their own productivity story and present new challenges for optimizing performance and ensuring reliability. Learn to leverage increased connectivity with remote assets to predict failure, not just respond to it.

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The Future of Service: Build a Bond with Asset Management

53% of serviceable equipment for the best-in-class is connected for the purpose of maintenance, tracking, service, and asset management. Explore the convergence between field service and asset management in this research report from Aberdeen.

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