This report takes a deeper look at the benefits of facility optimization compared to a focus solely on energy management. Download the Verdantix report to understand how facility managers are turning their attention towards broader optimization solutions, and the technologies that enable those solutions, to achieve their internal targets.
Resolution for the mission-critical.
Maintain visibility into the service process.
Efficient parts management helps deliver improved service and customer value.
An integrated technology infrastructure can improve the customer experience.
How top-performing manufacturers and service organizations deliver value that customers are willing to pay for.
Customers today demand that field teams deliver value.
The cloud has had an impact on field service organizations.
Service with a smile is no longer enough. Field teams must deliver customer value on each service call.
The days of attaching a service contract to an order and seeing the revenue roll in are over. Manufacturers, like service organizations more generally, need to earn every customer dollar.
The field team, dispatchers, and service leadership all need data in order to adapt to changing trends and service needs. Download the Aberdeen research report to explore the impact that data and analytics has on helping to create and deliver a strategic roadmap for service.
Manufacturers are at a crossroads. The product or asset is no longer providing the value to the customer relationship that it has in the past. Top-performing manufacturers have evolved from a product-focused operation to a more services-centric model delivering valuable customer experiences.
There are high expectations for service organizations. Service and support have become big business, as it is often more profitable than its product counterparts. See the key trends in regard to field service excellence, and focuses on how top performing organizations have begun an evolution from reactive to proactive service.
The need to connect to customer value has led organizations to focus on how they can build smarter machines and equipment to power improved service resolution. This research report highlights the impact of the Internet of Things on equipment and service delivery - turning intelligence into better service and equipment.
In this research report from Aberdeen, machines and equipment in the field can tell their own productivity story and present new challenges for optimizing performance and ensuring reliability. Learn to leverage increased connectivity with remote assets to predict failure, not just respond to it.
53% of serviceable equipment for the best-in-class is connected for the purpose of maintenance, tracking, service, and asset management. Explore the convergence between field service and asset management in this research report from Aberdeen.