When dealing with complex and dynamic scheduling and dispatch decisions, even just agreeing on what “optimal’ means or which plan best reflects your organization’s business needs is difficult. Ensuring those needs are automatically met by a computer algorithm, day-after-day in a constantly changing environment is a true challenge.
Traditional workforce optimization approaches can’t bridge the gap between your business needs and the “switches” and “toggles” necessary to configure optimization algorithms. This lack of a direct correlation breeds doubt in your organization and exposes the results to subjective analysis.
To reach workforce scheduling operational excellence, your organization must clearly identify your different service objectives and how you want to balance them. Then, you must be able to capture those objectives in a language that will be understood by both your operations manager and a computer algorithm. The resulting schedule, because it’s based upon clearly-defined business objectives, becomes less prone to subjective analysis or second-guessing.
Achieving this outcome sets a high bar, but it’s a goal worth pursuing. Because you can’t expect your valuable resources to be more effective than the plan you’ve provided to them.
With vx Field, you can:
The vx Field value: