After the work order is created and the appointment is booked, you need to schedule and monitor the execution of that work. In order to optimize field service work, you must be able to plan and allocate resources effectively to jobs while constantly adjusting schedules. vx Field supports the management of work orders and resources, scheduling of work, and dispatching work to the field.
vx Field balances contradicting business objectives (e.g., quality of service, minimizing travel time) by auto-tuning the optimization engine with each and every run, based on the data set you’re trying to optimize at that time. With a set of heuristic algorithms and multi-objective optimization functions, vx Field utilizes the latest geospatial technology to optimize the allocation of all work across your enterprise.
Each time your mobile workforce rolls out into the real world you must be prepared to proactively deal with the exceptions to your plans. We built our dispatch board around the concept of proactive exception management which pushes a prioritized list of items to dispatchers that they need to resolve and presents only the information needed in the context of the problem to be solved. Our dispatch board combines your current plan, your outstanding actions, and the map with decision support tools to optimally manage exceptions.
With vx Field, you can:
The vx Field value: