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Blog

What Does IoT Mean for the Future of the Call Center?

When customers have a problem, they contact the call center.

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Taking Your Field Service to the Next Level


 

Service is all about the balance between customer satisfaction and efficiency.

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Measuring the Value of Customer Engagement

 

Delivering minimum levels of service doesn’t deliver happy, satisfied customers.

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Alarms Management in Grocery Retail – The Future Is Now

 

Implementing building controls is a vital piece of managing any retail organization. But, knowing how much energy is used and where each kilowatt hour goes is only the beginning to unlocking the power of data analytics.

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Manufacturers and Service Excellence [Infographic]

Historically, manufacturers could expect service business from customers who purchased their equipment, since the product and the service were often linked. This one-to-one relationship is no longer a foregone conclusion.

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The Future of Facilities Management in Food Retail

Think about the data that’s collected from your point-of-sale systems, loyalty cards, websites, social media, computerized maintenance management system, energy management system....

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Driving Innovation and Profits with Service

Selling a piece of equipment is a one-time win.

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Utilities Take Another Look at Cloud Field Service

On-premise vs. the cloud. A dilemma that utilities face when replacing their field service solutions.

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What One KPI Will Improve Your Service Organization?

When your organization talks about “performance management”, what’s typically discussed? Tools, analytics, reports…

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4 Best Practices to Drive Service Excellence with Mobility

Mobile technology isn’t just cool devices or the latest features. Mobility can drive improved intelligence for remote workers to help solve customer issues more efficiently.

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