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5 Keys to Replacing Your Field Service Solution [Case Study]

For service organizations, improving customer service often comes at a price – higher costs or even lower efficiency. But you can see a significant return on investment through customer retention.

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How Data Can Help Service Meet Its Goals [Q&A]

You hear about data all the time. Data from the field, asset data, performance data, real-time data, data analysis.

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10 Steps for Grocery Retailers to Manage Energy and Grow Profits

Energy is one of the biggest operating costs for retailers. Especially for large grocery retailers.

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How Utilities Can Improve Service Performance

Field service is an important component of every utility’s business. Besides the critical nature of some service needs (e.g., outages, weather emergencies), service performance is becoming an increasingly important metric for utilities

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The Servitization of Manufacturing - Delivering on the Service Promise

The servitization of manufacturing is a big trend in the industry. Manufacturers have started to think about service in a similar way to how they think about product.

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3 Challenges to Improving Field Service with Performance Data

Field service organizations often face a familiar dilemma: A work request comes in, the best technician for the job is hours away, but there’s another technician close by. 

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How to Use Real-Time Energy Monitoring to Cut Costs

You might be surprised to learn what goes on in your retail stores when you’re not watching. Or at least you’d be surprised to know what doesn’t get turned off.

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6 Ways to Use Mobility in Field Service

Top-performing organizations continue to transition from paper-based field service processes to mobile tools that provide real-time insights, access to a wide breadth of data, and connections to collaborative channels.
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How Field Service Benefits from Social Collaboration

For field technicians, there’s always been a need for getting assistance.
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Make Machines Better at Field Service Delivery [Infographic]

Top performers deliver better service and ensure that asset performance data can help continuously improve future products and equipment.

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