Best-in-class companies – that optimize field service work – are able to plan and effectively allocate resources to jobs while constantly adjusting schedules for each day, week, and month.
But even th...Read more
Field service excellence is more than responding to the customer in a timely manner. Service excellence combines every aspect of the service lifecycle (e.g., schedule, parts management, warranty mana...Read more
Field service organizations are under pressure to deliver exceptional service.
One popular strategy to meet customer needs and fluctuations in demand is the use of subcontractors. In fact, Aberdeen Gr...Read more
You hear a lot about big data, mobile, and The Internet of Things (IoT).
These 3 disruptive trends are transformational to the automation of business processes.
But as a facility manager, how does b...Read more
Want to save the planet while also saving your organization money and resources? There are many ways your company can slash its energy costs, but we recommend you start with the basics - refining you...Read more
In field service, there’s tremendous pressure to demonstrate continuous improvement. Service in many industries is becoming more competitive and service organizations are forced to demonstrate improve...Read more
To improve your service process, you need the ability to gather information, make predictions, produce plans, and manage exceptions.
The link between service and asset management is data. If you own ...Read more
While the Internet of Things (IoT) has gained in popularity, connecting equipment, assets, or products, and using that information to improve service isn’t new.
We’re not talking about the future. ...Read more
The Internet of Things (IoT) delivers a significant boost to organizations looking to provide better service and maintenance. Sumair Dutta, Chief Customer Officer for The Service Council™, explains wh...Read more
Why they need each other now more than ever before.
With Valentine’s Day in the heart of February, this month our minds turn to relationships and what makes them work. Traditionally, one of the most...Read more