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10 Ways Service and Support Will Change by 2020

What will service and support be like in 2020? How will businesses in the near future leverage new technologies and trends to provide better service?

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How Equipment Downtime Affects Your Food Service Business

It happens. Equipment such as coolers, freezers, fryers, and cash registers break.

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Food Service: Shrinking Margins, Expanding Costs, and How to Fix It

 

On average, a food service business earns a profit of 5-6%1. For a business with $2 million in earnings, this translates into a meager $100,000 to $200,000 in profit.

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What Is Complex Work for Utilities?

Complex work includes the complexity of the resources and the work.

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The Worst Advice for Implementing a Mobile Workforce Management Solution

 

You can find out how to do pretty much anything, including how to implement a mobile workforce management solution.

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What Does IoT Mean for the Future of the Call Center?

When customers have a problem, they contact the call center.

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Taking Your Field Service to the Next Level


 

Service is all about the balance between customer satisfaction and efficiency.

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Measuring the Value of Customer Engagement

 

Delivering minimum levels of service doesn’t deliver happy, satisfied customers.

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Alarms Management in Grocery Retail – The Future Is Now

 

Implementing building controls is a vital piece of managing any retail organization. But, knowing how much energy is used and where each kilowatt hour goes is only the beginning to unlocking the power of data analytics.

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Manufacturers and Service Excellence [Infographic]

Historically, manufacturers could expect service business from customers who purchased their equipment, since the product and the service were often linked. This one-to-one relationship is no longer a foregone conclusion.

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