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Consolidated Communications - Put the Customer First in Field Service

Significant ROI through customer retention and asset management.

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“A substantial change in terms of our predictability for arrival.”

For service organizations, improving customer service often comes at a price - higher costs or even lower efficiency.

But Consolidated Communications has been able to boost customer service by narrowing appointment windows and making service more reliable.

With Verisae's solution, Consolidated Communications can:

  • get real-time information from field technicians about work order and resource status
  • track field inventory of set-top boxes and other equipment

Consolidated Communications has improved appointment scheduling and SLA performance while reducing capital expenditures.

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